Refund policy

Every Brokar piece is made by hand, in limited numbers. Because of this, all sales are final: we do not offer returns, refunds or exchanges, with one exception, below.

If your piece arrives damaged. We stand entirely behind our craft. If your piece arrives damaged, write to Hello@Brokar.net within 24 hours of delivery, with your order number and clear photographs of the damage and the packaging. Once we have confirmed it, we will make it right — by repair, by replacement where the cloth allows, or by a full refund to your original payment method. Refunds, where issued, are processed within 7–10 business days of our confirmation.

What is not covered. Change of mind, fit preference, and colour variance from screen to cloth (every screen renders colour differently, and every textile catches light in its own way — we photograph faithfully, and the piece in hand tends to exceed the photograph).

Before you order. We would rather help you choose well than disappoint you after. Read the fabric and fit notes on each piece, and write to us with any question — we reply personally, and honestly, including when we think a piece is not right for you.

This policy does not limit any rights you hold under applicable consumer protection law.